InvestEdge Inc. was facing challenges in managing their customer service due to an increasing number of queries and complaints. They implemented Deskhero to streamline their customer support and helpdesk services.
Deskhero's AI capabilities allowed InvestEdge Inc. to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest appropriate replies to customer queries, thereby reducing response time.
Additionally, the AI system improved the search results in the knowledge base by providing more relevant content based on the user's query. This enabled customers to find solutions to their issues promptly, reducing the number of tickets raised.
Deskhero's custom fields and structured data lists also helped InvestEdge Inc. to categorize their customer queries effectively, making it easier for the support team to prioritize and handle tickets.
In conclusion, Deskhero's advanced AI capabilities have significantly improved InvestEdge Inc.'s customer service efficiency and customer satisfaction.
How does Deskhero's AI system suggest replies to customer queries?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and other relevant data to analyze and suggest the most appropriate replies to customer queries.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI system analyzes the user's query and uses OpenAI embeddings from the knowledge base and other sources to provide the most relevant content in the search results.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like structured data lists and custom fields that allow companies to categorize and prioritize their customer support tickets effectively.
* This article provides an example of how a fictive company in the Portfolio management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
