PortfolioPlus Ltd. was dealing with a large number of customer queries and complaints, leading to delayed responses and unsatisfied customers. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's advanced AI capabilities, PortfolioPlus Ltd. was able to use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system analyzed this data to suggest relevant replies to customer queries, significantly reducing the time taken to respond.
The AI system also enhanced the search results in the knowledge base by providing more relevant content based on the user's query. This allowed customers to find solutions to their problems quickly, reducing the number of tickets raised.
Deskhero's custom fields and structured data lists also allowed PortfolioPlus Ltd. to organize their customer queries better, making it easier for the support team to prioritize and handle tickets.
Overall, Deskhero's advanced AI capabilities have helped PortfolioPlus Ltd. improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI system suggest replies to customer queries?
Deskhero's AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, and other relevant data to analyze and suggest the most relevant replies to customer queries.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI system analyzes the user's query and uses OpenAI embeddings from the knowledge base and other sources to provide the most relevant content in the search results.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like structured data lists and custom fields that allow companies to organize and prioritize their customer support tickets efficiently.
* This article provides an example of how a fictive company in the Portfolio management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
