PicturePerfect Portraits receives numerous customer inquiries daily regarding bookings, pricing, and photo editing options. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also uses Deskhero's custom fields feature to categorize inquiries based on the type of service, urgency, and customer status. This structured data list helps the team prioritize tasks and respond to urgent queries promptly.
PicturePerfect Portraits has a vast knowledge base, including tutorials, FAQs, and policy documents. The AI-powered search bar in Deskhero uses OpenAI Embeddings to enhance search results, making it easier for both customers and support staff to find relevant information.
Deskhero's AI capabilities also come in handy when updating the knowledge base. The platform can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature saves the team considerable time and effort in maintaining an up-to-date knowledge base.
Lastly, PicturePerfect Portraits uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the company to provide a seamless and personalized customer service experience.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time taken to draft responses.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help maintain an up-to-date knowledge base?
Deskhero can generate knowledge base articles from various file types and even scrape data from your website, ensuring your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Portrait Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
