SnapShot Studios handles a large volume of customer inquiries and service requests daily. They use Deskhero's user groups feature to assign tickets to specific teams based on the nature of the inquiry. The AI capabilities of Deskhero assist in this process by analyzing the content of the tickets and suggesting the appropriate team.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI capabilities of Deskhero enhance this feature by predicting the estimated time to resolve a ticket based on historical data, helping the team manage their workload effectively.
SnapShot Studios has a comprehensive knowledge base for their customers. They use Deskhero's AI-powered search bar to make it easy for customers to find relevant information. The AI enhances search results by analyzing the content of the knowledge base and providing the most relevant articles.
Deskhero's AI capabilities also help SnapShot Studios keep their knowledge base updated. The platform can generate articles from various file types and scrape data from the company's website, ensuring the knowledge base is always current.
Finally, SnapShot Studios uses Deskhero's REST API to integrate the platform with their booking system. This integration allows the company to provide real-time support to customers regarding their bookings.
How does Deskhero's AI help assign tickets to the right team?
Deskhero's AI analyzes the content of the tickets and suggests the appropriate team based on the nature of the inquiry.
Can Deskhero predict the time required to resolve a ticket?
Yes, Deskhero's AI can predict the estimated time to resolve a ticket based on historical data, helping teams manage their workload effectively.
Can Deskhero integrate with our booking system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, including your booking system.
* This article provides an example of how a fictive company in the Portrait Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
