PortraitPro Photography receives a high volume of customer inquiries about their services, pricing, and booking procedures. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The company uses Deskhero's custom fields feature to categorize inquiries based on the type of service, urgency, and customer status. This structured data list helps the team prioritize tasks and respond to urgent queries promptly.
PortraitPro Photography maintains a comprehensive knowledge base for their customers. They use Deskhero's AI-powered search bar to make it easy for customers to find relevant information. The AI enhances search results by analyzing the content of the knowledge base and providing the most relevant articles.
Deskhero's AI capabilities also help PortraitPro Photography keep their knowledge base updated. The platform can generate articles from various file types and scrape data from the company's website, ensuring the knowledge base is always current.
Finally, PortraitPro Photography uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the company to provide a seamless and personalized customer service experience.
How does Deskhero's AI improve response time to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time taken to draft responses.
How does Deskhero help maintain an up-to-date knowledge base?
Deskhero can generate knowledge base articles from various file types and even scrape data from your website, ensuring your knowledge base is always updated with the latest information.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Portrait Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
