Picture Perfect Portraits receives hundreds of queries daily from clients regarding booking sessions, package details, and post-processing queries. Managing these queries manually was proving to be time-consuming and inefficient. The company decided to implement Deskhero to automate their support system and improve response times.
With Deskhero's AI-powered ticket management, Picture Perfect Portraits can now automatically categorize and prioritize tickets based on their urgency and topic. This has significantly reduced the manual workload of their support team and improved their response time.
Deskhero's AI capabilities also provide suggested replies to common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This feature has not only improved the efficiency of the support team but also ensured consistent and accurate responses to customer queries.
Additionally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant content from the knowledge base, previous tickets, and uploaded files like policies and manuals. This has further enhanced the speed and quality of their customer service.
Overall, Deskhero's advanced AI capabilities have transformed Picture Perfect Portraits' customer support system, leading to increased customer satisfaction and improved operational efficiency.
How has Deskhero improved the response time of Picture Perfect Portraits?
Deskhero's AI-powered ticket management automatically categorizes and prioritizes tickets, reducing the manual workload of the support team and improving their response time.
How does Deskhero ensure consistent and accurate responses to customer queries?
Deskhero provides suggested replies to common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles, ensuring consistent and accurate responses.
How has Deskhero's AI-powered search bar benefited Picture Perfect Portraits?
The AI-powered search bar has made it easier for the support team to find relevant content quickly, enhancing the speed and quality of their customer service.
* This article provides an example of how a fictive company in the Portrait Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
