Snapshots Studio has an extensive knowledge base, including articles, policies, manuals, and presentations, which are crucial for addressing customer queries. However, managing this vast amount of information was becoming challenging. The studio decided to implement Deskhero to streamline their knowledge base management.
Deskhero's AI capabilities allow Snapshots Studio to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the manual effort required to create and update the knowledge base.
Moreover, Deskhero's AI-powered search bar has made it easier for the support team to find relevant content from the knowledge base, enhancing the speed and quality of their customer service.
Deskhero's AI also enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has improved the accuracy of search results and helped the support team provide more precise responses to customer queries.
Overall, Deskhero's advanced AI capabilities have greatly improved Snapshots Studio's knowledge base management, leading to more efficient customer service and improved operational efficiency.
How has Deskhero helped in managing Snapshots Studio's knowledge base?
Deskhero's AI capabilities allow Snapshots Studio to generate knowledge base articles from various file types, reducing the manual effort required to create and update the knowledge base.
How does Deskhero's AI-powered search bar benefit Snapshots Studio?
The AI-powered search bar makes it easier for the support team to find relevant content quickly, enhancing the speed and quality of their customer service.
How does Deskhero improve the accuracy of search results?
Deskhero enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, improving the accuracy of search results and helping the support team provide more precise responses.
* This article provides an example of how a fictive company in the Portrait Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
