PixelCraft Studios receives numerous queries daily regarding their services, pricing, and technical issues. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero help in categorizing these tickets based on their content, urgency, and relevance, thus prioritizing them for the support team.
The advanced AI also assists in generating suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customers and ensures consistency in the responses.
Deskhero's AI capabilities also enhance the search results on PixelCraft's knowledge base. By using the embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more relevant and accurate search results to both the support team and the customers.
PixelCraft also uses the custom fields feature to capture specific details about each query. The AI then uses this structured data to provide more personalized and targeted responses, improving the overall customer experience.
Finally, the REST API allows PixelCraft to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets, their urgency, and relevance to categorize and prioritize them.
How does the AI enhance search results in the knowledge base?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Post-Production Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
