FrameFusion Productions deals with a high volume of customer queries and requests daily. To manage these effectively, they utilize Deskhero's user groups and ticket management features. The AI capabilities of Deskhero help in assigning these tickets to the appropriate user groups based on the nature of the query.
The AI also aids in generating suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the communication.
Deskhero's AI capabilities also enhance the search results on FrameFusion's knowledge base. By using the embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more relevant and precise search results to both the support team and the customers.
FrameFusion also uses the custom email domains feature to maintain their brand identity in all communications. The AI uses this information to provide more personalized responses, thereby enhancing the overall customer experience.
Lastly, the REST API enables FrameFusion to integrate Deskhero with their existing systems, ensuring smooth data exchange and improved operational efficiency.
How does Deskhero's AI assign tickets to user groups?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their nature and assign them to the appropriate user groups.
How does the AI generate suggested replies?
The AI uses embeddings from previous tickets and knowledge base articles to generate suggested replies for common queries.
Can Deskhero maintain brand identity in communications?
Yes, Deskhero provides a custom email domains feature that allows companies to maintain their brand identity in all communications.
* This article provides an example of how a fictive company in the Post-Production Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
