TransSend's customer service team deals with a large number of customer inquiries every day. To manage this, they use Deskhero's AI-enhanced ticket management system. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies, significantly reducing the time spent on each ticket.
TransSend also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to allocate resources more effectively and ensure that urgent inquiries are addressed promptly.
To provide a comprehensive resource for both customers and customer service representatives, TransSend uses Deskhero's AI-powered knowledge base. The AI generates articles from word, powerpoint, PDF files, and even scrapes data from TransSend's website.
Deskhero's comprehensive search bar, enhanced by AI, enables TransSend's customer service representatives to quickly find relevant information. The AI uses OpenAI Embeddings from previous tickets and other resources to enhance search results.
Finally, TransSend uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage Deskhero's advanced AI capabilities across their entire customer service operation.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This reduces the time spent by customer service representatives on each ticket.
How does Deskhero's AI-enhanced search work?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to enhance search results. This makes it easier for customer service representatives to find relevant information quickly.
How does TransSend integrate Deskhero with their existing systems?
TransSend uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's advanced AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Postal Remittance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
