RemitRight's customer support team handles a wide variety of inquiries every day. To assist them, RemitRight uses Deskhero's AI-powered knowledge base. The AI generates articles from word, powerpoint, PDF files, and even scrapes data from RemitRight's website, providing a robust resource for the customer support team.
Deskhero's AI capabilities also enhance the knowledge base's search function. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI improves search results, making it easier for customer support representatives to find the information they need.
RemitRight also uses Deskhero's ticket management system, which is enhanced by AI. The AI analyzes previous tickets and other resources to suggest replies, reducing the time spent by customer support representatives on each ticket.
With Deskhero's custom fields and structured data lists, RemitRight can categorize and prioritize tickets based on their urgency and type. This helps them manage their resources more effectively and ensure that urgent matters are addressed promptly.
Finally, RemitRight uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage Deskhero's advanced AI capabilities across their entire customer service operation.
How does Deskhero's AI-powered knowledge base benefit RemitRight?
Deskhero's AI generates knowledge base articles from various sources, providing a comprehensive resource for RemitRight's customer support team. The AI also enhances the search function, making it easier to find relevant information.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes previous tickets and other resources to suggest replies to new tickets. This reduces the time spent by customer support representatives on each ticket.
How does RemitRight integrate Deskhero with their existing systems?
RemitRight uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's advanced AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Postal Remittance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
