MailExpress receives a high volume of customer support tickets daily. Managing these tickets was a major challenge until they started using Deskhero. Deskhero's AI capabilities have helped MailExpress manage their tickets more efficiently.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to resolve customer issues.
Deskhero's AI also enhances search results, making it easier for MailExpress's customer support team to find the information they need to resolve tickets. This has led to faster resolution times and improved customer satisfaction.
Furthermore, Deskhero's user groups and kanban board features allow MailExpress to categorize tickets and track their progress effectively. This has further streamlined the ticket management process.
Overall, Deskhero's AI capabilities have transformed MailExpress's ticket management process, leading to faster resolution times and happier customers.
How has Deskhero improved MailExpress's ticket management?
Deskhero's AI capabilities have helped MailExpress manage their tickets more efficiently. The AI generates suggested replies, enhances search results, and allows for effective categorization and tracking of tickets. This has led to faster resolution times and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the customer support team to find the information they need. This leads to faster resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Postal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
