PostMaster receives thousands of customer queries daily. Managing these queries was a significant challenge until they started using Deskhero. With its advanced AI capabilities, Deskhero helps PostMaster manage tickets effectively, reducing response times and improving customer satisfaction.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries.
The AI also enhances search results, making it easier for PostMaster's customer support team to find the information they need. This has led to more efficient problem-solving and improved customer service.
Additionally, Deskhero's custom fields and user groups features allow PostMaster to categorize tickets based on their nature and assign them to the appropriate teams. This has further streamlined the ticket management process.
Overall, Deskhero's AI capabilities have transformed PostMaster's customer support operations, leading to happier customers and a more efficient support team.
How has Deskhero improved PostMaster's customer support?
Deskhero's AI capabilities have helped PostMaster manage tickets more effectively, reduce response times, improve search results, and streamline the ticket management process. This has led to improved customer service and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the customer support team to find the information they need. This leads to more efficient problem-solving and improved customer service.
* This article provides an example of how a fictive company in the Postal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
