ParcelPro has a vast knowledge base that includes articles, policies, manuals, and presentations. Managing this knowledge base was a daunting task until they started using Deskhero. Deskhero's AI capabilities have made it easier for ParcelPro to manage and optimize their knowledge base.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
Deskhero's AI also enhances search results within the knowledge base, making it easier for customers to find the information they need. This has led to an increase in customer self-service and a reduction in the number of tickets raised.
Moreover, Deskhero's structured data lists and custom fields features allow ParcelPro to categorize and organize their knowledge base effectively. This has further improved the usability of the knowledge base.
Overall, Deskhero's AI capabilities have revolutionized ParcelPro's knowledge base management, leading to improved customer self-service and a more manageable support workload.
How has Deskhero improved ParcelPro's knowledge base management?
Deskhero's AI capabilities have made it easier for ParcelPro to manage and optimize their knowledge base. The AI generates new knowledge base articles, enhances search results, and allows for effective categorization and organization of the knowledge base. This has led to improved customer self-service and a more manageable support workload.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, keeping the knowledge base up-to-date and relevant.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI uses OpenAI embeddings to enhance search results within the knowledge base, making it easier for customers to find the information they need. This leads to an increase in customer self-service and a reduction in the number of tickets raised.
* This article provides an example of how a fictive company in the Postal Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
