FlyerFiesta's customer service team handles a wide range of queries, from order modifications to delivery status checks. With Deskhero's ticket management system, these queries are sorted and prioritized effectively, ensuring a swift response.
The advanced AI capabilities of Deskhero allow FlyerFiesta to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also improves the effectiveness of FlyerFiesta's search function. When customers use the search bar, the AI uses embeddings to find relevant content, providing more accurate results. This reduces the number of customer queries, leading to a more efficient workflow.
FlyerFiesta also utilizes Deskhero's REST API to integrate the platform with its existing systems. This integration ensures real-time updates and data synchronization, keeping the customer service team updated with the latest information.
By leveraging Deskhero's advanced AI capabilities, FlyerFiesta has significantly improved its customer service efficiency, leading to higher customer satisfaction and operational productivity.
How does Deskhero's AI improve response times to customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to craft responses, leading to quicker response times.
How does Deskhero enhance the search function?
Deskhero's AI uses embeddings to find relevant content when customers use the search bar. This leads to more accurate search results, reducing the need for customers to contact support.
Can Deskhero be integrated with FlyerFiesta's existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures real-time updates and data synchronization.
* This article provides an example of how a fictive company in the Postcard & Flyer Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
