PrintPal receives a high volume of customer inquiries daily, ranging from order status checks to technical issues with the online design tool. By using Deskhero's ticket management system, these inquiries are organized efficiently, enabling the customer support team to prioritize and respond promptly.
With Deskhero's advanced AI capabilities, PrintPal leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in generating suggested replies, significantly reducing the time spent by the support team in crafting responses.
Deskhero's AI also enhances PrintPal's search results. When customers use the comprehensive search bar, the AI uses embeddings to find relevant content, providing more accurate and helpful results. This reduces the need for customers to contact support, leading to fewer tickets and a more streamlined workflow.
PrintPal also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows for real-time updates and data synchronization, ensuring that the support team is always equipped with the most current information.
Overall, Deskhero's advanced AI capabilities have transformed PrintPal's customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This significantly reduces the time spent by the support team in crafting responses.
How does Deskhero enhance search results?
When customers use the comprehensive search bar, Deskhero's AI uses embeddings to find relevant content, providing more accurate and helpful results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, ensuring real-time updates and data synchronization.
* This article provides an example of how a fictive company in the Postcard & Flyer Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
