PrintPal has a vast knowledge base consisting of articles, manuals, and policies. With Deskhero's AI capabilities, these resources are leveraged to generate suggested replies to customer queries. This not only saves time for the support team but also ensures consistent and accurate information is provided to customers.
The AI feature also enhances the search results on PrintPal's support portal. By using OpenAI Embeddings from previous tickets and uploaded files, the AI can provide more relevant and precise search results. This has led to an increase in customer satisfaction as they can find solutions to their issues faster.
Deskhero's AI capabilities also assist in ticket management. By analyzing the content of the tickets, the AI can categorize and prioritize them, speeding up the resolution process. This has resulted in a significant decrease in response time and an increase in the resolution rate.
PrintPal also uses Deskhero's REST API to integrate with their existing systems. This allows them to automate certain tasks and improve the overall efficiency of their support services.
Overall, Deskhero's AI capabilities have greatly improved PrintPal's customer support services. They have seen a significant increase in customer satisfaction and a decrease in support-related costs.
How does Deskhero's AI enhance the search results on PrintPal's support portal?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to provide more relevant and precise search results. This helps customers find solutions to their issues faster.
How does Deskhero's AI assist in ticket management?
By analyzing the content of the tickets, Deskhero's AI can categorize and prioritize them. This speeds up the resolution process and improves the overall efficiency of the support services.
How does PrintPal use Deskhero's REST API?
PrintPal uses Deskhero's REST API to integrate with their existing systems. This allows them to automate certain tasks and improve the overall efficiency of their support services.
* This article provides an example of how a fictive company in the Poster and Banner Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
