BannerBlast has a comprehensive knowledge base, including articles, manuals, and policies. With Deskhero's AI capabilities, this wealth of information is used to generate suggested replies to customer queries. This not only saves time for the support team but also ensures that customers receive consistent and accurate information.
Deskhero's AI also enhances the search results on BannerBlast's support portal. By utilizing OpenAI Embeddings from previous tickets and uploaded files, the AI can provide more relevant and accurate search results. This has led to an increase in customer satisfaction as they can find solutions to their issues faster.
BannerBlast also uses Deskhero's AI capabilities for ticket management. By analyzing the content of the tickets, the AI can categorize and prioritize them, speeding up the resolution process. This has resulted in a significant decrease in response time and an increase in the resolution rate.
BannerBlast uses Deskhero's REST API to integrate with their existing systems. This allows them to automate certain tasks and improve the overall efficiency of their support services.
Overall, Deskhero's AI capabilities have greatly improved BannerBlast's customer support services. They have seen a significant increase in customer satisfaction and a decrease in support-related costs.
How does Deskhero's AI enhance the search results on BannerBlast's support portal?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to provide more relevant and accurate search results. This helps customers find solutions to their issues faster.
How does Deskhero's AI assist in ticket management?
By analyzing the content of the tickets, Deskhero's AI can categorize and prioritize them. This speeds up the resolution process and improves the overall efficiency of the support services.
How does BannerBlast use Deskhero's REST API?
BannerBlast uses Deskhero's REST API to integrate with their existing systems. This allows them to automate certain tasks and improve the overall efficiency of their support services.
* This article provides an example of how a fictive company in the Poster and Banner Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
