PosterPro receives a multitude of customer queries daily regarding their printing services. Managing these tickets was a cumbersome process until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to generate structured data lists, making ticket management more streamlined.
With Deskhero's AI-powered comprehensive search bar, PosterPro's support team can quickly find relevant content from the knowledge base, uploaded files like policies or manuals, and scraped website data. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
Deskhero's AI also generates suggested replies based on OpenAI embeddings from previous tickets and other sources. This feature has not only improved the speed of response but also the quality, as the AI learns from past interactions and continually improves its suggestions.
The custom email domains and user groups features have further streamlined PosterPro's customer support process. They can now efficiently categorize and manage different types of customer queries, ensuring that no ticket goes unresolved.
Overall, Deskhero's advanced AI capabilities have transformed PosterPro's customer support services, improving efficiency and customer satisfaction.
How has Deskhero improved PosterPro's ticket management process?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate structured data lists, making ticket management more streamlined.
How does Deskhero's AI-powered search bar benefit PosterPro?
The AI-powered search bar quickly finds relevant content from various sources, reducing the time spent on searching for information and allowing the team to focus more on resolving customer issues.
How does Deskhero generate suggested replies for customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets and other sources to generate suggested replies. This improves both the speed and quality of responses.
* This article provides an example of how a fictive company in the Poster & Banner Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
