BannerBurst deals with a high volume of customer inquiries every day. Managing these tickets was a challenging task until they adopted Deskhero. The platform's AI capabilities examine previous tickets and knowledge base articles to create structured data lists, simplifying ticket management.
Deskhero's AI-powered comprehensive search bar allows BannerBurst's support team to swiftly locate relevant content from the knowledge base, uploaded files like policies or manuals, and scraped website data. This feature has drastically cut down the time spent on searching for information, enabling the team to concentrate more on resolving customer issues.
Deskhero's AI also provides suggested replies based on OpenAI embeddings from previous tickets and other sources. This feature has not only increased the response speed but also the quality, as the AI learns from past interactions and continually refines its suggestions.
The custom email domains and user groups features have further optimized BannerBurst's customer service process. They can now effectively categorize and manage different types of customer inquiries, ensuring that no ticket is left unresolved.
In summary, Deskhero's advanced AI capabilities have revolutionized BannerBurst's customer service, enhancing efficiency and customer satisfaction.
How has Deskhero improved BannerBurst's ticket management process?
Deskhero's AI capabilities examine previous tickets and knowledge base articles to create structured data lists, simplifying ticket management.
How does Deskhero's AI-powered search bar benefit BannerBurst?
The AI-powered search bar swiftly locates relevant content from various sources, cutting down the time spent on searching for information and enabling the team to concentrate more on resolving customer issues.
How does Deskhero provide suggested replies for customer inquiries?
Deskhero's AI uses OpenAI embeddings from previous tickets and other sources to provide suggested replies. This increases both the response speed and quality of responses.
* This article provides an example of how a fictive company in the Poster & Banner Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
