BlanchPro receives numerous customer inquiries daily, ranging from technical issues with machinery to requests for product specifications. With Deskhero's ticket management system, BlanchPro can easily track and manage these inquiries, ensuring that no customer issue is overlooked.
The AI capabilities of Deskhero have been particularly beneficial for BlanchPro. The system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, enabling it to suggest relevant responses to new inquiries. This has significantly reduced the time taken to respond to customers, improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for BlanchPro's customer service team to find the information they need. The AI uses embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide the most relevant search results.
BlanchPro has also found Deskhero's custom fields feature to be very useful. They have created custom fields for specific product details, making it easier to categorize and search for tickets related to particular products.
Overall, Deskhero's advanced AI capabilities have enabled BlanchPro to streamline their customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It uses this analysis to suggest relevant responses to new inquiries.
How does Deskhero's AI enhance search results?
The AI uses embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide the most relevant search results.
What are the benefits of Deskhero's custom fields feature?
Custom fields make it easier to categorize and search for tickets. You can create custom fields for specific product details or any other information that is relevant to your business.
* This article provides an example of how a fictive company in the Potato Blanching and Freezing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
