FreezeTech has a vast knowledge base, including product manuals, technical specifications, and troubleshooting guides. Managing this information was a challenge until they started using Deskhero.
Deskhero's AI capabilities have greatly improved the management of FreezeTech's knowledge base. The AI uses OpenAI Embeddings to analyze the content of the knowledge base, making it easier to categorize and search for information.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, saving FreezeTech a significant amount of time. This feature has made it much easier to keep the knowledge base up-to-date with the latest information.
FreezeTech also uses Deskhero's website scraping feature to automatically update their knowledge base with new information from their website. This ensures that their customer service team always has access to the most current information.
Overall, Deskhero's advanced AI capabilities have significantly improved the management of FreezeTech's knowledge base, making it a more effective tool for their customer service team.
How does Deskhero's AI improve the management of a knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, making it easier to categorize and search for information. It can also generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates your knowledge base with new information from your website. This ensures that your customer service team always has access to the most current information.
What are the benefits of using Deskhero to manage a knowledge base?
Deskhero makes it easier to categorize and search for information in your knowledge base. It can also automatically update your knowledge base with new information from your website or from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Potato Blanching and Freezing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
