TaterTech is known for its innovative approach to potato farming. However, managing customer queries and providing timely support was a challenge. With Deskhero's ticket management system, they were able to handle customer issues efficiently.
Deskhero's AI capabilities have played a crucial role in improving TaterTech's customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the response time but also improved the quality of support.
The AI also enhances the search results in the knowledge base, making it easier for the support team to find relevant information. This has led to a more efficient support team and less dependency on specific team members.
TaterTech also uses Deskhero's custom fields and user groups features to segment their customers based on their needs. This has enabled them to provide personalized support and improve customer satisfaction.
Deskhero's REST API has allowed TaterTech to integrate the platform with their existing systems, providing a seamless experience for their customers and the support team.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This improves the quality of support by providing accurate and relevant responses to customer queries.
How does Deskhero help in managing the knowledge base?
Deskhero allows you to create a structured knowledge base with articles generated from Word, PowerPoint, PDF files, or scraped from websites. The AI enhances the search results in the knowledge base, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Potato Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
