SpudFarm has a diverse customer base with varying needs and queries. To manage these efficiently, they turned to Deskhero's customer support and helpdesk services. The platform's ticket management system allowed them to handle customer queries systematically and promptly.
Deskhero's AI capabilities have been a game-changer for SpudFarm. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This has significantly reduced the response time and improved the quality of support.
The AI also enhances search results in the knowledge base, making it easier for the support team to find relevant information. This has reduced the dependency on specific team members and improved the overall efficiency of the support team.
SpudFarm also uses Deskhero's user groups feature to segment their customers based on their needs. This has enabled them to provide personalized support, resulting in improved customer satisfaction.
Through Deskhero's REST API, SpudFarm has integrated the platform with their existing systems, providing a seamless experience for their customers and the support team.
How does Deskhero's AI improve customer interaction?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only reduces the response time but also improves the quality of support.
How does Deskhero help in managing customer queries?
Deskhero provides a ticket management system that allows you to categorize and prioritize customer queries. This ensures prompt resolution of issues.
Can Deskhero be customized according to customer needs?
Yes, Deskhero provides features like custom fields and user groups that allow you to segment your customers and tailor your support accordingly.
* This article provides an example of how a fictive company in the Potato Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
