PotatoPro has a vast customer base ranging from small-scale farmers to large agricultural enterprises. Managing customer queries and providing timely support was a significant challenge. With Deskhero's ticket management system, PotatoPro was able to categorize and prioritize tickets, ensuring prompt resolution of customer issues.
Deskhero's advanced AI capabilities have been instrumental in improving the efficiency of PotatoPro's customer support. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base, making it easier for the support team to find relevant information. This has not only improved the quality of support but also reduced the dependency on senior team members.
PotatoPro also uses Deskhero's custom fields and user groups features to segment their customers and tailor their support accordingly. This has resulted in improved customer satisfaction and retention.
With Deskhero's REST API, PotatoPro has been able to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries. It also enhances the search results in the knowledge base, making it easier for the support team to find relevant information.
How does Deskhero help in managing the knowledge base?
Deskhero allows you to create a structured knowledge base with articles generated from Word, PowerPoint, PDF files, or scraped from websites. The AI enhances the search results in the knowledge base, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Potato Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
