Tuber Titans Co. receives a large number of customer queries about their potato growing products and services. They use Deskhero's ticket management system to handle these queries and provide timely responses. The platform's AI capabilities analyze the content of the tickets and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files.
The company also uses Deskhero's kanban board to track the progress of their customer support tasks. The AI enhances this feature by suggesting the next steps based on the content of the tickets and the company's previous actions.
Tuber Titans Co. uses Deskhero's custom fields and structured data lists to organize their tickets and customer support tasks. This helps them manage their workload more efficiently and allows the AI to find relevant content more easily.
Since they started using Deskhero, Tuber Titans Co. has seen a significant improvement in their customer support services. The AI capabilities of the platform have helped them respond to customer queries more quickly and accurately, leading to higher customer satisfaction.
The company plans to continue using Deskhero and its AI capabilities to further enhance their customer support. They also plan to explore other features of the platform like user groups, custom email domains, and the REST API.
How does the AI help with ticket management?
The AI analyzes the content of the tickets and suggests relevant replies based on previous tickets, knowledge base articles, and uploaded files. It also enhances the kanban board by suggesting the next steps based on the content of the tickets and the company's previous actions.
How does the AI help with task management?
The AI suggests the next steps for tasks based on the content of the tickets and the company's previous actions. This helps the company manage their workload more efficiently.
How has Deskhero improved Tuber Titans Co.'s customer support services?
Deskhero's AI capabilities have helped Tuber Titans Co. respond to customer queries more quickly and accurately. This has led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Potato Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
