Potato Pioneers Inc. receives numerous queries from customers and partners about their potato growing techniques, equipment, and best practices. They use Deskhero's ticket management system to organize these queries and respond to them effectively. The advanced AI capabilities of Deskhero analyze the content of these tickets and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI also enhances the search results on their helpdesk platform. When a user types a query in the search bar, the AI uses OpenAI embeddings to find the most relevant content from their knowledge base and scraped website data. This makes it easier for users to find the information they need without having to wait for a response from the customer support team.
Potato Pioneers Inc. also uses Deskhero's custom fields and structured data lists to categorize their tickets and knowledge base articles. This helps them keep their platform organized and makes it easier for the AI to find relevant content.
The company has seen a significant decrease in the time taken to respond to customer queries since they started using Deskhero. The AI capabilities of the platform have also improved the accuracy of their responses, leading to higher customer satisfaction.
Potato Pioneers Inc. plans to continue using Deskhero and exploring its other features like user groups, custom email domains, and the REST API to further improve their customer support services.
How does the AI suggest replies to customer queries?
The AI uses OpenAI embeddings to analyze the content of the query and find relevant content from previous tickets, knowledge base articles, and uploaded files. It then sends this content through OpenAI's ChatGPT to generate a suggested reply.
How does the AI enhance search results?
When a user types a query in the search bar, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base and scraped website data. This content is then displayed in the search results.
How has Deskhero improved Potato Pioneers Inc.'s customer support services?
Deskhero has helped Potato Pioneers Inc. reduce the time taken to respond to customer queries and improve the accuracy of their responses. This has led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Potato Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
