Spud Specialists Ltd. has a vast knowledge base that includes articles on various topics related to potato growing. They use Deskhero's AI capabilities to generate these articles from Word, PowerPoint, and PDF files. The AI analyzes the content of these files and creates structured, easy-to-read articles that are added to the knowledge base.
The company also uses Deskhero's website scraping feature to gather information from various online sources. The AI uses OpenAI embeddings to analyze this data and find relevant content, which is then added to the knowledge base.
Spud Specialists Ltd. uses Deskhero's custom fields and structured data lists to categorize their knowledge base articles. This makes it easier for users to find the information they need and for the AI to suggest relevant content.
Since they started using Deskhero, Spud Specialists Ltd. has seen an increase in the use of their knowledge base and a decrease in the number of customer queries. This shows that the AI-enhanced knowledge base is effectively providing users with the information they need.
The company plans to continue using Deskhero and its AI capabilities to further expand and optimize their knowledge base. They also plan to explore other features of the platform like user groups, custom email domains, and the REST API.
How does the AI generate knowledge base articles?
The AI analyzes the content of Word, PowerPoint, and PDF files and creates structured, easy-to-read articles that are added to the knowledge base.
How does the AI use website scraping data?
The AI uses OpenAI embeddings to analyze the data gathered from website scraping and find relevant content. This content is then added to the knowledge base.
How has Deskhero improved Spud Specialists Ltd.'s knowledge base?
Deskhero's AI capabilities have helped Spud Specialists Ltd. expand their knowledge base and make it more effective. This has led to an increase in the use of the knowledge base and a decrease in the number of customer queries.
* This article provides an example of how a fictive company in the Potato Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
