SpudSquad Harvesting Co., a prominent player in the potato harvesting industry, was struggling with managing their helpdesk services. The company was receiving a large number of technical queries and complaints, which were difficult to handle with their existing system.
By implementing Deskhero, SpudSquad was able to leverage the platform's advanced AI capabilities to manage their helpdesk services more effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to resolve technical issues.
Additionally, Deskhero's comprehensive search bar, powered by AI, allowed the helpdesk team to find relevant information quickly, improving their productivity. The platform's custom fields and structured data lists also helped SpudSquad to organize their customer data more effectively, enabling them to provide personalized support services.
The use of Deskhero's user groups feature allowed SpudSquad to categorize their customers based on various parameters, further enhancing the efficiency of their helpdesk services.
Overall, the implementation of Deskhero's advanced AI capabilities has greatly improved SpudSquad's helpdesk services, leading to enhanced customer experience and operational efficiency.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to resolve technical issues. Additionally, the AI-powered search bar allows the helpdesk team to find relevant information quickly.
How does Deskhero help in organizing customer data?
Deskhero provides features like custom fields and structured data lists that help in organizing customer data more effectively. This enables companies to provide personalized support services.
What are the benefits of implementing Deskhero's advanced AI capabilities?
Implementing Deskhero's advanced AI capabilities can greatly improve helpdesk services, leading to enhanced customer experience and operational efficiency. It can also improve the productivity of the helpdesk team.
* This article provides an example of how a fictive company in the Potato Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
