PotatoPro Harvesting Inc., a leading company in the potato harvesting industry, was facing challenges in managing their customer support services. The company was dealing with a high volume of customer queries, complaints, and requests for technical assistance, which was overwhelming their support team.
With the implementation of Deskhero, PotatoPro was able to leverage the platform's advanced AI capabilities to manage their customer support tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, Deskhero's comprehensive search bar, powered by AI, made it easier for the support team to find relevant information quickly. This feature improved the team's productivity and allowed them to handle more customer queries within a shorter time frame.
The custom fields and structured data lists provided by Deskhero also helped PotatoPro to organize their customer data more effectively. This feature enabled the company to provide personalized support services, enhancing customer satisfaction.
Overall, the implementation of Deskhero's advanced AI capabilities has transformed PotatoPro's customer support services, making them more efficient and customer-centric.
How does Deskhero's AI improve the efficiency of customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries. Additionally, the AI-powered search bar makes it easier for the support team to find relevant information quickly.
How does Deskhero help in organizing customer data?
Deskhero provides features like custom fields and structured data lists that help in organizing customer data more effectively. This enables companies to provide personalized support services.
What are the benefits of implementing Deskhero's advanced AI capabilities?
Implementing Deskhero's advanced AI capabilities can transform customer support services, making them more efficient and customer-centric. It can also improve the productivity of the support team and enhance customer satisfaction.
* This article provides an example of how a fictive company in the Potato Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
