PotatoParcel handles a multitude of customer queries every day, from order status checks to packaging quality complaints. By implementing Deskhero, they've managed to automate their ticket management using AI. The system categorizes incoming tickets based on the content, assigns them to the appropriate user group, and even suggests responses using ChatGPT, significantly reducing response times and improving customer satisfaction.
The AI capabilities of Deskhero also assist PotatoParcel in maintaining an up-to-date knowledge base. The system automatically generates articles from uploaded files like policies, manuals, and presentations. This feature has been instrumental in keeping the knowledge base relevant and comprehensive, improving the overall quality of customer service.
PotatoParcel also benefits from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This has led to more accurate and helpful responses to customer queries.
Using the REST API, PotatoParcel integrates Deskhero with their existing systems, allowing for seamless data exchange and improved efficiency. The AI capabilities of Deskhero have transformed their customer support operations, leading to happier customers and a more productive support team.
Overall, Deskhero's AI capabilities have enabled PotatoParcel to provide faster, more accurate customer support, while also reducing the workload on their support team. The platform's features have made it an indispensable tool in their customer service operations.
How does Deskhero's AI categorize incoming tickets at PotatoParcel?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes them based on this analysis and assigns them to the appropriate user group.
How does Deskhero's AI generate articles for the knowledge base at PotatoParcel?
Deskhero's AI can generate articles for the knowledge base from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content of these files and generate relevant articles.
How does Deskhero's website scraping feature work at PotatoParcel?
Deskhero's AI scrapes data from PotatoParcel's website and uses it to enhance search results and generate suggested replies. This leads to more accurate and helpful responses to customer queries.
* This article provides an example of how a fictive company in the Potato Packaging and Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
