TaterTransport deals with a high volume of customer inquiries regarding shipment tracking, delivery schedules, and product quality. With Deskhero, they've automated their customer support process. The AI analyzes incoming tickets, categorizes them, assigns them to the right team, and suggests responses using ChatGPT, drastically reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also allow TaterTransport to maintain a robust and current knowledge base. The AI generates articles from uploaded files such as policies, manuals, and presentations, ensuring that the knowledge base stays relevant and comprehensive.
Another feature that TaterTransport finds beneficial is Deskhero's website scraping capability. The AI scrapes data from their website, which it uses to enhance search results and generate suggested replies. This has resulted in more precise and useful responses to customer inquiries.
Through the REST API, TaterTransport integrates Deskhero with their existing systems, allowing for smooth data exchange and increased efficiency. The AI capabilities of Deskhero have revolutionized their customer support operations, leading to more satisfied customers and a more efficient support team.
In conclusion, Deskhero's AI capabilities have empowered TaterTransport to deliver quicker, more accurate customer support, while also reducing the burden on their support team. The platform's features have made it an essential tool in their customer service operations.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes the content of incoming customer inquiries, categorizes them, assigns them to the right team, and suggests responses. This automation speeds up the response time and improves customer satisfaction.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates articles for the knowledge base from uploaded files such as policies, manuals, and presentations. This ensures that the knowledge base stays relevant and comprehensive.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's AI scrapes data from your website and uses it to enhance search results and generate suggested replies. This leads to more accurate and useful responses to customer inquiries.
* This article provides an example of how a fictive company in the Potato Packaging and Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
