SpudPack receives numerous customer queries daily, ranging from order status inquiries to complaints about packaging quality. By implementing Deskhero, they were able to automate ticket management using AI. The system categorizes incoming tickets based on the content, assigns them to the appropriate user group, and even suggests responses using ChatGPT, significantly reducing response times.
The AI capabilities of Deskhero also help SpudPack to maintain an up-to-date knowledge base. The system automatically generates articles from uploaded files like policies, manuals, and presentations. This feature has been instrumental in keeping the knowledge base relevant and comprehensive, improving the overall customer service quality.
Deskhero's website scraping feature is another tool that SpudPack finds invaluable. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This has led to more accurate and helpful responses to customer queries.
Using the REST API, SpudPack integrates Deskhero with their existing systems, allowing for seamless data exchange and improved efficiency. The AI capabilities of Deskhero have transformed their customer support operations, leading to happier customers and a more productive support team.
Overall, Deskhero's AI capabilities have enabled SpudPack to provide faster, more accurate customer support, while also reducing the workload on their support team. The platform's features have made it an indispensable tool in their customer service operations.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes them based on this analysis and assigns them to the appropriate user group.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can generate articles for the knowledge base from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content of these files and generate relevant articles.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results and generate suggested replies. This leads to more accurate and helpful responses to customer queries.
* This article provides an example of how a fictive company in the Potato Packaging and Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
