PotatoPioneer is known for its innovative potato farming techniques and high-quality harvesting equipment. To share their expertise with customers, they maintain a comprehensive knowledge base using Deskhero. The platform's AI capabilities allow them to generate articles from a variety of sources, including Word documents, PowerPoint presentations, and PDF files.
Deskhero's AI also enhances PotatoPioneer's customer support by providing suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can generate accurate, helpful responses. This feature reduces the workload on PotatoPioneer's support team and improves the speed and quality of their customer service.
PotatoPioneer also uses Deskhero's website scraping feature to keep their knowledge base current. By automatically gathering information from relevant industry websites, they can ensure that their customers always have access to the latest information.
Additionally, PotatoPioneer uses Deskhero's advanced search function to help customers find the information they need quickly and easily. The search function uses OpenAI Embeddings to provide highly relevant results, improving customer satisfaction.
By using Deskhero, PotatoPioneer is able to provide high-quality customer support and maintain an extensive, up-to-date knowledge base. The platform's AI capabilities reduce the workload on their support team and improve the speed and quality of their customer service.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of various sources, including Word documents, PowerPoint presentations, and PDF files. It then generates articles based on this content, allowing for a comprehensive, up-to-date knowledge base.
How does Deskhero's AI provide suggested replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of each query. It then generates a suggested reply based on this understanding, improving the speed and accuracy of customer support.
How does Deskhero's advanced search function work?
Deskhero's search function uses OpenAI Embeddings to understand the content of each query. It then provides highly relevant results based on this understanding, reducing the time customers spend searching for information.
* This article provides an example of how a fictive company in the Potatoes Growing and Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
