SpudBud receives a high volume of customer inquiries about their potato varieties, growing techniques, and harvesting equipment. To manage these inquiries effectively, they use Deskhero's ticket management system. The system uses advanced AI capabilities to categorize tickets based on their content, ensuring that each ticket is directed to the appropriate support agent.
Deskhero's AI also enhances SpudBud's knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature allows SpudBud to provide comprehensive, up-to-date information to their customers without requiring additional work from their support team.
The AI capabilities of Deskhero are further leveraged in SpudBud's search function. By using OpenAI Embeddings from previous tickets and knowledge base articles, the search function can provide highly relevant results to customer queries. This feature reduces the time customers spend searching for information and increases their satisfaction with SpudBud's support services.
SpudBud also uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from relevant industry websites. This feature ensures that customers always have access to the most recent and accurate information.
Overall, Deskhero's advanced AI capabilities enable SpudBud to provide efficient, high-quality customer support. The platform's features reduce the workload on SpudBud's support team and increase customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It then categorizes the ticket based on this understanding, ensuring that it is directed to the appropriate support agent.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant results to customer queries. This feature reduces the time customers spend searching for information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically gathers information from relevant industry websites. This information is then added to the knowledge base, ensuring that customers always have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Potatoes Growing and Harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
