FeatherTech Innovations receives numerous customer queries daily regarding the installation, usage, and troubleshooting of their advanced poultry equipment. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
The company also utilizes Deskhero's custom fields and user groups features to categorize tickets based on the type of query and the customer's profile. This structured approach allows the support team to prioritize and address tickets more effectively.
FeatherTech has a vast knowledge base that includes manuals, policies, and presentations uploaded in various formats like Word, PowerPoint, and PDF. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for the support team to find relevant information quickly.
Additionally, FeatherTech uses Deskhero's custom email domains feature to maintain brand consistency in their communication. The comprehensive search bar further aids the support team in navigating through the extensive ticket history and knowledge base.
With Deskhero's REST API, FeatherTech seamlessly integrates the platform with their existing systems, ensuring a unified and efficient customer support process.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the response time. It also enhances search results, making it easier to find relevant information.
Can Deskhero handle data in various formats?
Yes, Deskhero can handle data uploaded in various formats like Word, PowerPoint, and PDF. It scrapes this data to enhance search results and generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, with Deskhero's REST API, you can seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Poultry Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
