PoultryPro Solutions has an extensive knowledge base consisting of articles, manuals, and presentations. However, finding relevant information quickly was a challenge. With Deskhero's AI capabilities, the company now leverages OpenAI Embeddings from the knowledge base to enhance search results and generate suggested replies.
The AI also uses embeddings from previous tickets to learn from past interactions and improve its suggestions over time. This has significantly reduced the time taken to resolve customer queries.
Deskhero's custom fields and user groups features allow PoultryPro to categorize their customers and tickets efficiently. This structured approach has improved the overall ticket management process.
The company uses Deskhero's custom email domains feature to maintain a consistent brand image in their communication. The comprehensive search bar further aids in navigating through the vast ticket history and knowledge base.
Finally, PoultryPro uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth and efficient customer support process.
How does Deskhero's AI improve knowledge base utilization?
Deskhero's AI uses OpenAI Embeddings from the knowledge base to enhance search results and generate suggested replies. This makes it easier to find relevant information quickly and improves the overall utilization of the knowledge base.
Can Deskhero learn from past interactions?
Yes, Deskhero's AI uses embeddings from previous tickets to learn from past interactions and improve its suggestions over time.
Can Deskhero be integrated with existing systems?
Yes, with Deskhero's REST API, you can seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Poultry Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
