ChickenGuard Manufacturing receives a high volume of customer queries daily. Using Deskhero's AI capabilities, the company manages these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, reducing the response time.
The company also uses Deskhero's custom fields and user groups features to categorize tickets and customers. This structured approach has improved the overall ticket management process.
ChickenGuard has a vast knowledge base that includes articles, manuals, and presentations. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for the support team to find relevant information quickly.
Additionally, ChickenGuard uses Deskhero's custom email domains feature to maintain brand consistency in their communication. The comprehensive search bar further aids the support team in navigating through the extensive ticket history and knowledge base.
With Deskhero's REST API, ChickenGuard seamlessly integrates the platform with their existing systems, ensuring a unified and efficient customer support process.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to generate suggested replies, reducing the response time. It also enhances search results, making it easier to find relevant information.
Can Deskhero handle data in various formats?
Yes, Deskhero can handle data uploaded in various formats like Word, PowerPoint, and PDF. It scrapes this data to enhance search results and generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, with Deskhero's REST API, you can seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Poultry Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
