Eggcellent receives numerous customer queries daily, which were previously managed manually. With Deskhero, Eggcellent can now automatically categorize and prioritize tickets using custom fields and user groups, resulting in faster response times and improved customer satisfaction.
Deskhero's advanced AI capabilities have been instrumental in enhancing Eggcellent's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero has helped Eggcellent generate relevant content for their customers. This has reduced the time spent by customer support agents on repetitive queries, allowing them to focus on more complex issues.
Moreover, Deskhero's AI-powered suggested replies have significantly improved the efficiency of Eggcellent's customer support agents. By analyzing the context and content of customer queries, Deskhero provides accurate and helpful responses, reducing the time spent by agents on each ticket.
The comprehensive search bar powered by Deskhero's AI has also been a game-changer for Eggcellent. It has made it easier for both customers and support agents to find relevant information quickly and accurately. This feature has not only improved the customer experience but also increased the productivity of the support team.
Finally, Deskhero's REST API has allowed Eggcellent to seamlessly integrate their existing systems with the platform. This has resulted in a unified and efficient customer support process that is driven by AI.
How does Deskhero's AI improve the efficiency of Eggcellent's customer support?
Deskhero's AI improves efficiency by automating ticket categorization and prioritization, generating relevant knowledge base content, providing suggested replies to customer queries, and enhancing search results.
How does Deskhero's AI enhance Eggcellent's knowledge base?
Deskhero's AI enhances the knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to analyze the context and content of search queries, providing accurate and relevant results quickly.
* This article provides an example of how a fictive company in the Poultry Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
