Poultry Producers Inc. was struggling with managing their growing customer base and the associated increase in customer queries. They turned to Deskhero to automate their helpdesk services and provide a better customer experience.
By leveraging Deskhero's AI capabilities, Poultry Producers Inc. was able to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This allowed them to quickly find relevant content and respond to customer queries more efficiently.
Deskhero's AI-powered solution also generated suggested replies using OpenAI's ChatGPT, which helped the customer support team handle multiple queries at once. This not only increased the team's productivity but also ensured that customers received consistent and accurate responses.
Additionally, Deskhero's comprehensive search bar and REST API made it easier for the company to manage and track customer interactions. The search bar allowed the team to easily locate specific tickets or user groups, while the REST API facilitated seamless integration with other business applications.
Overall, by implementing Deskhero, Poultry Producers Inc. was able to optimize their helpdesk services, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content. It also generates suggested replies using OpenAI's ChatGPT, which helps in handling multiple queries at once and providing efficient responses.
How does Deskhero improve the productivity of the customer support team?
Deskhero's AI capabilities enable the customer support team to handle multiple queries simultaneously, thereby improving their productivity. The comprehensive search bar and REST API also simplify the management and tracking of customer interactions.
Can Deskhero be integrated with other business applications?
Yes, Deskhero's REST API allows for easy integration with other business applications, providing a unified platform for managing customer support services.
* This article provides an example of how a fictive company in the Poultry Raising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
