Chickens Galore Ltd. was facing difficulties in handling the surge in customer queries due to their expanding customer base. They decided to implement Deskhero to automate their helpdesk services and improve customer satisfaction.
With Deskhero's AI capabilities, Chickens Galore Ltd. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This enabled them to find relevant content swiftly and efficiently, significantly reducing response times.
The AI-powered solution also generated suggested replies using OpenAI's ChatGPT, allowing the customer support team to handle multiple queries simultaneously. This not only boosted the team's productivity but also ensured consistent and accurate responses to customer queries.
Deskhero's comprehensive search bar and REST API further enhanced the company's ability to manage and track customer interactions. The search bar made it easy for the team to locate specific tickets or user groups, while the REST API enabled seamless integration with other business applications.
Overall, with Deskhero, Chickens Galore Ltd. was able to revolutionize their customer support services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies using OpenAI's ChatGPT, enabling faster and more efficient responses to customer queries.
How does Deskhero enhance productivity of the customer support team?
Deskhero's AI capabilities allow the customer support team to handle multiple queries simultaneously, improving their productivity. The comprehensive search bar and REST API also make it easier to manage and track customer interactions.
Can Deskhero be integrated with other business applications?
Yes, Deskhero's REST API allows for seamless integration with other business applications, providing a unified platform for managing customer support services.
* This article provides an example of how a fictive company in the Poultry Raising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
