AvianHealth's customer base is vast and diverse, comprising individual poultry farmers, cooperatives, and large-scale commercial enterprises. Managing customer interactions and providing timely support is a complex task that AvianHealth handles using Deskhero's structured data lists and user groups features. These features allow for efficient customer segmentation and personalized service delivery.
Deskhero's advanced AI capabilities are central to AvianHealth's customer support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for addressing customer queries. This ensures that customers receive accurate information in a timely manner.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, reducing the time taken to respond to queries and improving the overall efficiency of the support team. This feature is particularly valuable in managing high volumes of common queries.
AvianHealth also uses Deskhero's knowledge base feature to provide customers with self-help options. The knowledge base is populated with articles generated from various sources, including Word, PowerPoint, PDF files, and scraped website data. This feature not only reduces the load on the support team but also empowers customers by providing them with the information they need at their fingertips.
Lastly, Deskhero's AI-powered comprehensive search bar enhances the user experience by delivering quick and relevant search results. This feature is key in helping customers navigate AvianHealth's extensive knowledge base and find the information they need.
How does Deskhero's AI improve AvianHealth's customer interaction?
Deskhero's AI improves AvianHealth's customer interaction by using OpenAI Embeddings to find relevant content for addressing customer queries, ensuring timely and accurate responses. It also generates suggested replies, reducing response times and improving the efficiency of the support team.
How does AvianHealth use Deskhero's knowledge base feature?
AvianHealth uses Deskhero's knowledge base feature to provide customers with self-help options. The knowledge base is populated with articles generated from various sources, empowering customers by providing them with the information they need at their fingertips.
How does Deskhero's AI-powered search bar enhance AvianHealth's customer experience?
Deskhero's AI-powered search bar delivers quick and relevant search results, helping customers navigate AvianHealth's extensive knowledge base and find the information they need.
* This article provides an example of how a fictive company in the Poultry Vaccinations & Healthcare industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
