FeatherCare deals with a high volume of customer queries daily, ranging from product inquiries to technical support requests. To manage these effectively, FeatherCare uses Deskhero's ticket management system. The system allows for efficient categorization and prioritization of tickets, ensuring that all queries are addressed in a timely manner.
Deskhero's advanced AI capabilities are integral to FeatherCare's helpdesk operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for addressing customer queries. This significantly reduces the time taken to find information and enhances the accuracy of responses.
The AI also generates suggested replies using OpenAI's ChatGPT, further speeding up response times. This feature is particularly useful for handling common queries, allowing the support team to focus on more complex issues.
FeatherCare also utilizes Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, PDF files, and scraped website data. This provides a comprehensive resource for customers seeking self-help options and reduces the load on the customer support team.
Finally, the comprehensive search bar powered by AI enhances the user experience by providing quick and relevant search results. This feature is instrumental in helping customers find the information they need without having to contact support.
How does Deskhero's AI enhance FeatherCare's helpdesk services?
Deskhero's AI enhances FeatherCare's helpdesk services by leveraging OpenAI Embeddings from various sources to find relevant content for addressing customer queries. It also generates suggested replies, speeding up response times and enhancing the accuracy of responses.
How does FeatherCare use Deskhero's knowledge base feature?
FeatherCare uses Deskhero's knowledge base feature to provide a comprehensive resource for customers seeking self-help options. The knowledge base is populated with articles generated from Word, PowerPoint, PDF files, and scraped website data.
How does Deskhero's AI-powered search bar benefit FeatherCare's customers?
Deskhero's AI-powered search bar provides quick and relevant search results, helping customers find the information they need without having to contact support.
* This article provides an example of how a fictive company in the Poultry Vaccinations & Healthcare industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
