PoultryShield receives numerous queries daily from poultry farmers seeking advice on vaccination schedules, disease management, and general poultry healthcare. To manage these queries efficiently, PoultryShield uses Deskhero's ticket management system. The system categorizes and prioritizes tickets, ensuring that urgent issues are addressed promptly.
Deskhero's advanced AI capabilities play a crucial role in PoultryShield's customer support. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero's AI finds relevant content to address customer queries. This significantly reduces the time taken to find information and enhances the accuracy of responses.
The AI also generates suggested replies using OpenAI's ChatGPT, further speeding up response times. This feature is particularly useful for handling common queries, freeing up the support team to focus on more complex issues.
PoultryShield also utilizes Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, PDF files, and scraped website data. This provides a comprehensive resource for customers seeking self-help options and reduces the load on the customer support team.
Finally, the comprehensive search bar powered by AI enhances the user experience by providing quick and relevant search results. This feature is instrumental in helping customers find the information they need without having to contact support.
How does Deskhero's AI enhance PoultryShield's customer support?
Deskhero's AI enhances PoultryShield's customer support by leveraging OpenAI Embeddings from various sources to find relevant content for addressing customer queries. It also generates suggested replies, speeding up response times and enhancing the accuracy of responses.
How does PoultryShield use Deskhero's knowledge base feature?
PoultryShield uses Deskhero's knowledge base feature to provide a comprehensive resource for customers seeking self-help options. The knowledge base is populated with articles generated from Word, PowerPoint, PDF files, and scraped website data.
How does Deskhero's AI-powered search bar benefit PoultryShield's customers?
Deskhero's AI-powered search bar provides quick and relevant search results, helping customers find the information they need without having to contact support.
* This article provides an example of how a fictive company in the Poultry Vaccinations & Healthcare industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
