EnergyEngine Consulting deals with complex queries related to power plant engineering on a daily basis. To manage these effectively, the company uses Deskhero's ticket management system. The system's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for addressing these queries.
The identified content is then processed through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses, thereby improving the quality of support provided to clients.
EnergyEngine Consulting also utilizes Deskhero's AI-powered search bar. This feature enables the helpdesk team to quickly find relevant information by enhancing search results based on the context of the search.
The company also benefits from Deskhero's knowledge base feature. This feature stores AI-generated articles from various sources like Word, PowerPoint, PDF files, and scraped website data. It serves as a one-stop information hub that can be easily accessed by the helpdesk team when required.
By leveraging Deskhero's advanced AI capabilities, EnergyEngine Consulting has been able to optimize their helpdesk services, providing high-quality support to their clients.
How does Deskhero's AI capabilities enhance the quality of support provided by EnergyEngine Consulting?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to generate suggested replies to client queries. This not only speeds up the response time but also ensures the accuracy of the responses, thereby enhancing the quality of support provided.
How does Deskhero's AI-powered search bar benefit EnergyEngine Consulting?
Deskhero's AI-powered search bar enhances search results based on the context of the search. This enables the helpdesk team to quickly find relevant information, thereby improving their productivity.
What is the role of Deskhero's knowledge base feature in EnergyEngine Consulting?
Deskhero's knowledge base feature stores AI-generated articles from various sources. It serves as a one-stop information hub that can be easily accessed by the helpdesk team when required, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Power Plant Engineering Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
