PowerTech Solutions receives numerous queries daily from clients seeking advice on various aspects of power plant engineering. The company uses Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improves the efficiency of PowerTech's customer support team but also enhances customer satisfaction as they receive accurate and timely responses.
Deskhero's advanced search bar, powered by AI, helps PowerTech's customer support team find relevant information quickly. The AI capabilities of the platform enhance search results by considering the context of the search, thereby saving time and improving productivity.
PowerTech also uses Deskhero's knowledge base feature, where AI-generated articles from Word, PowerPoint, PDF files, and scraped website data are stored. This feature serves as a central repository of information that can be easily accessed by the customer support team when needed.
Overall, Deskhero's advanced AI capabilities have enabled PowerTech Solutions to streamline their customer support processes, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of PowerTech's customer support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the efficiency of the customer support team.
How does Deskhero's advanced search bar work?
Deskhero's advanced search bar is powered by AI, which enhances search results by considering the context of the search. This allows the customer support team to find relevant information quickly and easily.
What is the purpose of Deskhero's knowledge base feature?
Deskhero's knowledge base feature serves as a central repository of information generated from various sources like Word, PowerPoint, PDF files, and scraped website data. This information can be easily accessed by the customer support team when needed.
* This article provides an example of how a fictive company in the Power Plant Engineering Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
