Turbine Dynamics handles a multitude of customer queries every day, ranging from simple inquiries to complex technical issues. To manage these effectively, the company uses Deskhero's ticket management system. The system's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for addressing these queries.
The identified content is then processed through OpenAI's ChatGPT to generate suggested replies. This not only expedites the response time but also ensures the accuracy of the responses, thereby improving the overall customer experience.
Turbine Dynamics also uses Deskhero's AI-powered search bar. This feature allows the customer support team to quickly find relevant information by enhancing search results based on the context of the search.
The company also benefits from Deskhero's knowledge base feature. This feature stores AI-generated articles from various sources like Word, PowerPoint, PDF files, and scraped website data. It serves as a comprehensive information hub that can be easily accessed by the customer support team when required.
By leveraging Deskhero's advanced AI capabilities, Turbine Dynamics has been able to streamline their customer support services, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of Turbine Dynamics' customer support team?
Deskhero's AI capabilities utilize OpenAI Embeddings from various sources to generate suggested replies to customer queries. This not only expedites the response time but also ensures the accuracy of the responses, thereby improving the efficiency of the customer support team.
How does Deskhero's AI-powered search bar benefit Turbine Dynamics?
Deskhero's AI-powered search bar enhances search results based on the context of the search. This allows the customer support team to quickly find relevant information, thereby improving their productivity.
What is the role of Deskhero's knowledge base feature in Turbine Dynamics?
Deskhero's knowledge base feature stores AI-generated articles from various sources. It serves as a comprehensive information hub that can be easily accessed by the customer support team when required, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Power Plant Engineering Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
