PowerGuard has a vast knowledge base consisting of maintenance manuals, troubleshooting guides, and other technical documents. With Deskhero, they can easily upload these files and generate knowledge base articles. The AI capabilities of Deskhero leverage OpenAI Embeddings to find relevant content from these articles and suggest replies to customer queries.
Deskhero's AI also enhances the search results within the platform. When PowerGuard's support team searches for specific issues or solutions, the AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This significantly reduces the time spent on finding information and increases the efficiency of the support team.
The ticket management feature of Deskhero is another major benefit for PowerGuard. The AI can analyze the content of incoming tickets and automatically categorize them based on their urgency and topic. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
PowerGuard also utilizes Deskhero's website scraping feature. The AI can scrape data from PowerGuard's website and other relevant online resources to keep the knowledge base updated. This ensures that the support team always has the latest information at their fingertips.
Finally, PowerGuard uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero without disrupting their current workflows.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This significantly reduces the time spent on finding information.
How does the ticket management feature work?
The AI in Deskhero can analyze the content of incoming tickets and automatically categorize them based on their urgency and topic. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero's AI to scrape data from your website and other relevant online resources to keep the knowledge base updated. This ensures that your support team always has the latest information at their fingertips.
* This article provides an example of how a fictive company in the Power Plant Maintenance and Operation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
