PowerGrid Solutions, a leading provider of power quality surveys and solutions, was facing challenges in managing the increasing volume of customer queries. The company decided to implement Deskhero to streamline their customer support process.
With Deskhero's advanced AI capabilities, PowerGrid Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI used this information to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results, making it easier for the support team to find relevant information. This not only improved the efficiency of the support team but also increased customer satisfaction levels.
Additionally, Deskhero's structured data lists, custom fields, and user groups features allowed PowerGrid Solutions to organize their customer support process better. The kanban board feature provided a visual representation of the support process, making it easier to track the progress of each ticket.
Overall, Deskhero's advanced AI capabilities have enabled PowerGrid Solutions to improve their customer support efficiency and enhance customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the accuracy of responses.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information.
What other features of Deskhero help improve customer support efficiency?
Features like structured data lists, custom fields, user groups, and a kanban board help organize the customer support process and track the progress of each ticket.
* This article provides an example of how a fictive company in the Power Quality Surveys and Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
