VoltGuard, a top-tier company in power quality surveys and solutions, was facing difficulties in managing their growing volume of customer support tickets. They decided to implement Deskhero to improve their ticket management process.
Deskhero's advanced AI capabilities allowed VoltGuard to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI used this information to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results, making it easier for the support team to find relevant information. This not only improved the efficiency of the support team but also increased customer satisfaction levels.
Additionally, Deskhero's structured data lists, custom fields, and user groups features allowed VoltGuard to organize their customer support process better. The kanban board feature provided a visual representation of the support process, making it easier to track the progress of each ticket.
Overall, Deskhero's advanced AI capabilities have enabled VoltGuard to improve their ticket management process and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the accuracy of responses.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information.
What other features of Deskhero help improve ticket management?
Features like structured data lists, custom fields, user groups, and a kanban board help organize the ticket management process and track the progress of each ticket.
* This article provides an example of how a fictive company in the Power Quality Surveys and Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
